Safeguarding is the most important thing we do. Every adult and every child we support has the right to live free from abuse, neglect and harm. This page explains our commitment, how our team is trained, and — if you ever have a concern about someone in our care or anyone else’s — exactly how to raise it. We will always take concerns seriously.

1Our commitment

Semper Care is registered with the Care Quality Commission and regulated under the Health and Social Care Act 2008. We follow the six principles of the Care Act 2014: empowerment, prevention, proportionality, protection, partnership and accountability. Safeguarding is built into how we recruit, train, supervise and support our team — it isn’t a policy sitting in a drawer.

We’re members of the Homecare Association (formerly UKHCA) and the Bradford Care Association, and our workforce development is registered with Skills for Care.

2How our team is trained

Every member of our care team is DBS-checked at enhanced level before starting work, and every carer completes a comprehensive induction covering all the competencies required by the CQC and Skills for Care — including safeguarding, duty of care, equality and diversity, privacy and dignity, communication, the Mental Capacity Act, dementia awareness and challenging behaviour.

Core training is delivered through two routes: online via the Access training platform, and in-house by our senior team.

In-house training covers:

• Safety (physical) intervention — supporting adults and children with challenging behaviour safely and respectfully
• Moving and handling
• First aid
• Medication administration

Additional specialist training, delivered online via Access (and in-house for epilepsy, where specialist trainers attend):

• Dementia care
• Mental Capacity Act and Deprivation of Liberty Safeguards
• Autism awareness and support
• PEG / gastrostomy care
• Epilepsy awareness and response

Every carer also receives monthly supervision with a senior team member covering both cases and wellbeing, and quarterly team meetings where we review learning from any concerns, near-misses, or changes in guidance.

3Named safeguarding lead

Our Safeguarding Lead is Naomi Lanigan, Registered Manager. Phone: 01274 019093. Email: info@sempercare.co.uk.

If you need to raise a concern outside office hours, call the same number — it diverts to our 24/7 on-call line.

4Raising a concern with us

If you are worried that someone is being abused, neglected, or is at risk of harm, please tell us straight away. You do not need to be certain. You do not need evidence. Your concern will be taken seriously, handled confidentially, and — where needed — escalated to the right authority.

• By phone: 01274 019093 (24/7)
• By email: info@sempercare.co.uk
• In person: Office 202, Belmont Mill, 7 Burnett Street, Bradford, BD1 5BJ — Mon to Fri, 9am–5pm
• Anonymously: you don’t have to give your name

You can also raise a concern directly with the authorities — you do not need to tell us first.

5Raising a concern with the local authority

Bradford — Safeguarding Adults Board: 01274 431077 · Children’s Safeguarding: 01274 437500

Calderdale — Gateway to Care (adults): 01422 393000 · Children’s Services: 01422 393336

Kirklees — Gateway to Care (adults): 01484 414933 · Duty & Advice Team (children): 01484 456848

6Raising a concern with the CQC

The Care Quality Commission regulates us. You can contact them directly with any concern about the care we provide.

• Phone: 03000 616161 (Mon–Fri, 8.30am–5.30pm)
• Online: cqc.org.uk/give-feedback-on-care
• Post: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

7Whistleblowing

Our team are protected under the Public Interest Disclosure Act 1998 when they raise safeguarding concerns in good faith. Nobody at Semper Care faces consequences for speaking up — that’s a formal written policy and a lived one.