1Who We Are

Semper Care Ltd is a CQC-registered home care provider operating in Bradford, Calderdale and Kirklees. Our registered office is Office 202, Belmont Mill, 7 Burnett Street, Bradford, BD1 5BJ. Company registration number: 11799429.

We are registered with the Information Commissioner’s Office (ICO) as a data controller. This policy explains how we collect, use and protect your personal data in line with UK GDPR and the Data Protection Act 2018.

2Information We Collect

We may collect the following types of personal data:

• Contact information: name, address, phone number, email address
• Health and care information: medical history, care needs, GP details, medication (where you or a family member are enquiring about or receiving care)
• Financial information: billing details for care services
• Website usage data: IP address, browser type, pages visited, cookies (see Section 8)

3Why We Collect It

Purpose	Legal Basis
Providing and managing care services	Performance of a contract; Legal obligation (CQC regulations)
Responding to enquiries	Legitimate interests
Billing and financial administration	Performance of a contract; Legal obligation
Sending service updates	Legitimate interests
Marketing communications	Consent (you can withdraw at any time)
Health and social care data	Substantial public interest; Explicit consent (UK GDPR Art. 9)

4Who We Share Your Data With

We only share your personal data where it is necessary and proportionate:

• NHS and social care partners involved in your care
• Regulatory bodies such as the Care Quality Commission (CQC)
• Payroll and accounting service providers
• IT and software providers acting as data processors under contract
• Legal and professional advisers where required

5How Long We Keep Your Data

Care records are retained for a minimum of 7 years after the end of care, in line with CQC and NHS guidance. Where you made an enquiry but did not proceed with care, we will delete your data within 12 months.

6Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to our legal obligations)
• Restrict or object to certain processing activities
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@sempercare.co.uk. We will respond within 30 days.

7Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

8Cookies

Our website uses cookies to improve your experience. We use:

• Essential cookies: required for the website to function correctly
• Analytics cookies: to understand how visitors use our site (anonymised data only)

You can manage or disable cookies at any time through your browser settings.

9Changes to This Policy

We may update this policy from time to time to reflect changes in law or our practices. The latest version will always be available at sempercare.co.uk/privacy-policy/